Deskside & Technology Support Analyst

About Atkins

Atkins, a member of the SNC Lavalin Organization, is one of the world’s leading consultancies operating in the built and natural environment. They are one of the world’s most respected design, engineering, and project management consultancies. They have been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the globe for more than 50 years.

Your role

Responsibilities:

• General troubleshooting of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk and managing local IT
• Management of all 2nd line incidents and requests assigned to their queue in Service Now
• Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines
• Familiarity with IT Asset and configuration (CI / CMDB) Management Processes
• Deploy Laptop / Desktop computers and peripherals, record and track assets documents during deployment according to IT Services standards and workflow procedures
• Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests
• Troubleshooting a range of application and telephony issues: investigating, diagnosing faults, and working through to resolution
• Support the set-up of new offices, sites, or projects across the local region
• Support the Senior Desk Side and Technology Support Engineer Ensure the maintenance of all local equipment rooms and conference room IT Services facilities, mitigate risks arising from audits, fire, safety, or other risk assessments
• Develop, review, and improve processes to maximize efficiencies within the team
• Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary
• Ability to deliver training to audiences across the local region
• Support and adhere to processes outlined in the Business Management System
• Provide weekly/daily reports/time reporting and updates on current issues
• Ability to communicate at all levels within the company 

Training, development & rotations

Employees can launch their success and sustain the success of the company through supported continuous learning. Training programs available via Atkins Learning and Development include leadership, project management, and business development; online webinars and self-study courses; and local office activities. Continuing education opportunities for many licensed and certified professionals is a key goal.

Salary & benefits

The annual salary for this role can range from INR 4.0 to 6.5 LPA. (Source: Ambition Box)

At Atkins, you will enjoy a robust rewards package that includes:

• Health & Wellness Insurance
• Retirement and pension benefits
• Flexible work schedule
• Paid holidays
• Paid medical leave
• Employee Assistance Program (EAP), etc.

Work-life balance

They believe that part of being an employer of choice is respecting what you do outside of work. They champion flexible and remote working policies that help you get the most out of life. They have a good Inclusive work environment and provide the opportunity for all its employees globally to work flexibly with work from home option if needed.

Culture & vibe

Atkins Global thrives on a healthy work atmosphere where all co-workers demonstrate mutual respect and are willing to collaborate to drive the company to greater heights. Team leaders in this company encourage their team members to foster and sustain positive relationships with each other and other employees.  

The friendly and supportive atmosphere is especially beneficial for fresh graduates and interns. This is because they can easily learn from their more experienced colleagues. Executives, managers, team leaders, and low-level employees are unified by common values and goals.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.