Process Trainee (Start ASAP)

About Infosys India

Infosys is a leading global provider of digital services and consulting, supporting clients in over 56 countries through their digital transformation journey. With decades of experience, they guide organizations worldwide, leveraging cloud and AI technologies to drive agility and continuous improvement. Their AI-first approach, combined with a commitment to digital skill transfer and innovation, empowers businesses to thrive in the digital age.

Your role

Responsibilities

• Effectively executes calls of clients customers
• Resolves query/issues as per deliverables outlined
• Follows all pre-defined procedures to meet SLA Target and ensure performance parameters are met
• Maintains voice quality as per standard agreed
• Handles repetitive calls and strives for target maximization in order to meet quality standards
• Work From Office from Ghaziabad location.
• Need to have good communication in Hindi and English.
• Need to Flexible of week off.

Service Line

• BPO Service Line

Training & development

At Infosys, growth and learning are prioritized through comprehensive training and development programs. Their Future Readiness philosophy ensures employees stay ahead in digital skills through reskilling initiatives, skill tagging for specialization recognition, and opportunities to specialize as Power Programmers in niche technologies, empowering employees to advance in their careers and adapt to the evolving digital landscape.

Benefits

They have well-defined, measurable milestones along the employee journey to create a great employee experience. They offer their employees various benefits including:

• Employee learning and experience opportunities
• Programs like Be the Navigator and HackWithInfy encouraging people to create purposeful innovation
• Health and wellness programs
• Excellent employment practices

Career progression

Infosys offers diverse career progression avenues, anchored in continuous learning and development. Their Agile Careers philosophy facilitates internal mobility, enabling employees to transition to roles aligned with their newly acquired skills, supported by initiatives like Chart Your Experience, internal job postings, and the Bridge Program, which provides training and opportunities for career shifts into new fields such as consulting and technical architecture.

Work-life balance

They place a strong emphasis on work-life balance by integrating mobile-first solutions for employee experiences, fostering innovation through programs like Be the Navigator and HackWithInfy, and prioritizing employee health and wellness with initiatives like the Health Assessment and Lifestyle Enrichment (HALE) program. Additionally, the company encourages community engagement through CSR platforms and recognizes employee volunteering efforts, contributing to a holistic approach to employee well-being and fulfilment.

Company culture

Infosys fosters a culture of inclusiveness and openness, encouraging exploration and applied innovation. They value integrity, transparency, fairness, and excellence, guiding their actions and decisions. With a diverse workforce from over 150 nationalities, they prioritize meritocracy of ideas, ensuring that talent thrives in an inclusive environment where skills and attitude matter more than background.

To know more about their culture, watch this video:

About you

Educational Requirements

• Graduate 

Source

The following sources were used in researching this page:

• linkedin.com
• infosys.com/about.html
• infosys.com/careers/culture.html
• infosys.com/careers/graduates/learning-development.html
• infosys.com/content/dam/infosys-web/en/about/corporate-responsibility/esg-vision-2030/employee-wellness-and-experience.html