Healthcare & Insurance Operations Senior Representative

About NTT Data

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting applications, infrastructure, and business process services. They aim to create new paradigms and values that contribute to a richer and more harmonious society by making full use of information technology.

Your role

In this role you will be responsible for the: 

• The candidate is responsible to read and understand the process documents provided by the customer.
• Analyze the insurance request received from the customer and process it as per standard operating procedures.
• Familiarize, navigate multiple client applications, and capture the necessary information to process customer requests.
• Ensuring accurate and timely completion of transactions to meet or exceed client SLAsOrganizing and completing tasks according to assigned priorities.

Training & development 

NTT DATA supports and invests in its employees to develop and acquire the skills and knowledge for their roles, career progression, and growth.

Employees have access to their various development tools;

• Udemy (the leading online learning platform)
• The best external training providers for technical and professional skills development & certification
• A suite of business and management courses that they run internally
• Lunch and learns sessions
• RISE mentoring program
• They understand that coming to work is more than just a job; They care immensely about their people and their personal and professional development.

Salary & Benefits

The annual salary for this role can range from INR 2.5 to INR 5.2 LPA. (Source: Ambition Box)

Benefits they offer include:

• Healthcare & Insurance
• Life Insurance
• Disability Insurance
• Dental Insurance
• Vision Insurance
• Stock Options & Equity
• Flexible work time
• Maternity & Paternity Leave
• Gym Membership
• Employee Assistance Program

Work-life balance

At NTT DATA, they understand you're not just building a career - you're building a life. 

• The required schedule availability for this position is Monday-Friday (5.30 PM to 3.30 AM IST).
• The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirements.

Culture & vibe

Customer needs are first and foremost for the company. NTT Data strives to understand the client’s requirements and tries to resolve them on a priority basis. The company has a principle of foresight which makes them work more in advance. They don’t like to settle for the status quo and like to change or adapt to the changing needs of the industry. Teamwork is another principle that is followed in the letter. 

About You

Required

• 0 -1 Year of experience in any Healthcare BPO
• University degree or equivalent that required 3+ years of formal studies 
• Candidates with good typing skills with 25 WPM or completed typewriting lower

Preferred 

• 1+ years of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 
• Ability to work scheduled shifts from Monday-Friday 06:00 PM to 04:00 AM and to be flexible to accommodate business requirements
• Ability to communicate (oral/written) effectively in English to exchange information with our client.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.