Helpdesk Associate (Start ASAP)

About NTT Data

NTT Data provides a range of IT services to its clients not only in Japan but also all over the globe. Some of the services are order-based on Integrated IT Solutions, Planned Integrated IT Solutions, software development, system Integration, consulting, maintenance support, etc. NTT Data aims to create new paradigms and values that contribute to a richer and more harmonious society by making full use of information technology. NTT Data employs 76,000 people in 40 countries all over the globe.

Your role

Help Desk, Information Technology job description:

• Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email, and chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications, etc.

Training & development 

NTT DATA supports and invests in its employees to develop and acquire the skills and knowledge for their roles, career progression, and growth.

Employees have access to their various development tools;

• Udemy (the leading online learning platform)
• The best external training providers for technical and professional skills development & certification
• A suite of business and management courses that they run internally
• Lunch and learns sessions
• RISE mentoring program
• They understand that coming to work is more than just a job; They care immensely about their people and their personal and professional development.

Salary & Benefits

Help Desk Associate salaries at NTT DATA can range from INR 2L to 4L per annum along with benefits like :

• Healthcare & Insurance
• Life Insurance
• Disability Insurance
• Dental Insurance
• Vision Insurance
• Stock Options & Equity
• Work from Home
• Maternity and paternity Leave
• Gym Membership
• Employee Assistance Program.

Career progression

The career progression at NTT Data India is generally considered to be good. Many employees reviewed that they have been able to advance to more senior positions within the company within a few years of joining. There are also several opportunities for employees to develop their skills and knowledge through training and development programs.

Work-life balance

At NTT DATA, they understand you're not just building a career - you're building a life. Meaningful work, a reasonable work-life balance, a community guided by the free exchange of ideas, as well as constant learning are just a few of the values that they stand for. Work days are usually from Monday to Friday. They have flexible work timings.

Culture & vibe

Customer needs are first and foremost for the company. NTT Data strives to understand the client’s requirements and tries to resolve them on a priority basis. The company has a principle of foresight which makes them work more in advance. They don’t like to settle for the status quo and like to change or adapt to the changing needs of the industry.

Teamwork is another principle that is followed in the letter. NTT Data believes that more diversity creates more brilliance in work.

About you

The requirements for the role are :

• Helpdesk Associate at Grade-4 position in Service Desk
• Must be a Graduate.
• Good communication skills with 6+ months of international calling experience
• Ability to work independently
• Adhere to organizational policies and procedures 
• Must possess excellent customer-handling skills
• Should be comfortable to work in rotational shift.
• Excellent Verbal Communication skills.
• Good communication (demonstrate strong reading comprehension, writing, and verbal skills) in English and Polish.

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career section where the application can be filled out and submitted directly.

Sources

The following sources were used in researching this page:

• Nttdata.com/global/en/careers/why-ntt-data
• Glassdoor.co.in/Salary/NTT-DATA-Help-Desk-Associate-India-Salaries-EJI_IE7649.0,8_KO9,28_IL.29,34_IN115.htm
• Youtube.com.