Networking Managed Services Engineer (Start ASAP)

Your role

Key responsibilities are as follows:

• Monitors client infrastructure and solutions.
• Identifies and resolves problems and errors proactively.
• Investigate first-line incidents and determine root causes.
• Provides telephonic or chat support to clients.
• Executes maintenance activities like patching and configuration changes.
• Ensures service continuity through proper handover procedures.
• Reports and escalates incidents as necessary.
• Updates and creates knowledge articles.
• Identifies opportunities for work optimization and automation.
• May contribute to project work and disaster recovery functions.

About you

The ideal candidate will have:

• A Bachelor's degree in Information Technology/Computing or equivalent experience.
• CCNA or equivalent certification.
• Entry-level experience in network/data center/systems administration.
• Proficiency in Pulse Secure SSL VPN, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, and other network tools.
• Ability to work across different cultures and under pressure.
• Strong communication and active listening skills.

Compensation & benefits

Competitive salary with additional benefits such as healthcare, bonuses, and other perks.

Training & development

Opportunities for professional development, including training programs and mentorship.

Career progression

Potential for career advancement within the company, with growth opportunities in various technical and managerial roles.

How to apply

Submit your application by following the company's standard application process, ensuring all required documents and information are included.