Junior Analyst Risk Management (Start ASAP)

Your role

Responsibilities

• Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
• Handle transaction queries in case of discrepancies where disputes arise from the customer.
• Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
• Speak to merchants or customers to understand and address queries/concerns.
• Identify innovative ways to reduce risks by providing inputs on enhancing the process and reducing monetary losses.

About you

Skills and experience

• Bachelor's Degree.
• Freshers, knowledge about a customer support app or CRM, such as Freshdesk
• Knowledge of Stages/levels of chargebacks, penalties involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, and reason codes about fraud chargebacks.
• Interpersonal skills - Friendly and pleasant demeanor over phone and email
• Communication skills - Exceptional verbal and written communication
• Listening skills - Understand, anticipate, and resolve queries arising from various stakeholders
• Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours.

Compensation and benefits

The average annual salary for this role is approximately INR 300k-400k (Source: Glassdoor). Here are some of the benefits offered:

• Health Care & Insurance
• Maternity & Paternity Leave
• Vacation & Paid Time Off
• Free Lunch or Snacks
• Diversity Program

Training and development

At Razorpay, training and development thrive in a dynamic environment that promotes innovation in fintech. Employees enhance their skills through hands-on experiences and collaborative learning, tackling real customer challenges. The company encourages continuous learning with workshops, mentorship programs, and access to industry tools. This commitment to professional growth fosters a rewarding atmosphere where every day presents new opportunities for problem-solving and innovation.

Career progression

Razorpay India fosters an innovative work environment that encourages creativity and collaboration, making it a vibrant place for professional growth. The company offers numerous opportunities for skill enhancement and career advancement, ensuring employees can develop their expertise in the fintech industry.

Sources

The following sources were used in researching this page:

• glassdoor.com/Benefits/Razorpay-India-Benefits-EI_IE1146550.0,8_IL.9,14_IN115.htm?filter.employmentStatus=REGULAR
• glassdoor.com/Salary/Razorpay-Junior-Analyst-Salaries-E1146550_D_KO9,23.htm?experienceLevel=ALL_YEARS_OF_EXPERIENCE&location=N,115
• ambitionbox.com/reviews/razorpay-reviews?OverallCompanyRating=5&tag=learning
• ambitionbox.com/reviews/razorpay-reviews?OverallCompanyRating=5