Junior Analyst Risk Management (Start ASAP)

Your role

Key responsibilities as follows:

• Monitor transactions and merchants to identify and mitigate risks or fraud.
• Address transaction discrepancies and customer disputes promptly.
• Collaborate with partner banks and Cybercell to manage chargebacks and recover losses.
• Communicate with merchants and customers to resolve queries and concerns.
• Innovate processes to reduce risks and monetary losses.

About you

The ideal candidate will have:

• A Bachelor's Degree.
• Freshers with knowledge of customer support apps or CRM systems like Freshdesk.
• Understanding of chargeback stages, penalties, and Visa/Mastercard guidelines.
• Strong interpersonal and communication skills.
• Excellent listening skills and attention to detail.

How to apply

Submit your application through the Razorpay careers page or LinkedIn profile. Ensure your resume highlights relevant skills and experiences.