Product Support Analyst Apprentice (Start ASAP)

Your role

As a Product Analyst on Platforms and Tools, you will have the opportunity to work closely with senior stakeholders from all divisions and demonstrate your ability to manage multiple assignments while gracefully adapting to changes. This is an Apprentice role designed for college graduates, offering an 11-month fixed-term program.

The team:

The Digital Technology Services Platforms & Tools (DTS P&T) is responsible for developing and managing tools enabling Service Management, Agile Execution, Project Portfolio Management, DevOps Tools, and DTS BI, for all the S&P Global Divisions. The P&T team is spread across 5 major verticals as mentioned above and is responsible for managing close to 30 different Products in the above-mentioned domains for the S&P Global Enterprise.

Responsibilities

In the day-to-day operations, you will be a part of the Platforms & Tools Kanban team and will support their internal customers which include users from across the S&P Global Enterprise at all levels from senior leadership to individual users. You will also facilitate communication between their users and their Business and Scrum team members who manage and deliver solutions on these platforms. With your acute investigation, troubleshooting, and communication skills, you will be championing support best practices and improving our user’s experience. Some of your areas of ownership will include:

Platforms and Tools (Kanban Team):

• Support their customers on the requests raised by them on their ticketing platform - Service Now.
• Troubleshoot and service customer requests focusing on maximum customer satisfaction.
• Liaison with end customers to Support and advance tool adoption.
• Share knowledge with peers and foster a cohesive self-organized team environment.
• Provide feedback to help the Business and Development teams to create high-value products.
• Escalates and tracks issues with appropriate levels within the team
• Build a deep understanding of the solutions delivered on both platforms to understand utility from their user's/customer's perspective.
• Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools.

About you

Basic Qualifications:

• Bachelor’s degree in business, Technology, Engineering or a related area
• Exposure to web-based Application development.
• Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high-demand work environment
• Excellent communication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly
• Highly organized, independent, and multitasker
• Good data analysis skills using Excel and any other BI tools
• Knowledge of Agile Execution tools like Azure DevOps, JIRA, etc.
• Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.
• Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations
• Open to working flexible hours as per business needs
• Good interpersonal and communication skills.
• Concepts on PPM, LPM.

Benefits

If you join as a full-time employee, you will have access to the following:

• Health & Wellness: Health care coverage designed for the mind and body.
• S&P Global proudly supports nine People Resource Groups (PRGs) at the organization to support the acquisition, engagement, and development of diverse talent.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Training and development

At S&P Global, professionals are equipped with a comprehensive understanding of complex industry interconnections, spanning economics, shipping, automotive, commodities trading, oil and gas, financials, and sustainability. This empowers them to navigate challenges adeptly and leverage emerging opportunities. By cultivating this deep understanding, S&P Global enables professionals to make strategic decisions that foster innovation and drive success in their respective fields.

Career progression

S&P Global prioritizes continuous learning, professional growth, and impactful contributions across diverse industries. Employees benefit from robust training programs, mentorship opportunities, and a global network of experts, fostering skill enhancement and leadership development. The company's emphasis on innovation, collaboration, and performance recognition ensures that career advancement aligns with individual goals and organizational success in a dynamic global environment.

To know more, watch this video:

How to apply

This role is available in three locations: Hyderabad, Telangana, India / Gurugram, and Haryana, India. You can submit your application for the location that best suits your preference.

Sources

The following sources were used in researching this page:

• spglobal.com/en/explore-s-p-global/careers
• spglobal.com/en/research-insights/experts#q=&rows=20&pagenum=1
• youtube.com