Technical Support Client Operations Apprentice (Start ASAP)

Your role

In this role, ensure that client concerns and requests are resolved promptly, efficiently, accurately, and professionally. Demonstrate excellence in service and a commitment to client satisfaction, while balancing considerations for the profitability and growth of the company.

What's in it for you:

• A collaborative work environment where you provide daily assistance to their clients.
• Opportunity to work with an industry leader within the financial industry.
• Growth opportunities within a vast segment of the company.

Responsibilities:

• Responsible for product/technical support.
• Contributes expertise in testing upgrades and new releases from a client perspective.
• Provide new user orientation, education, and installation assistance; troubleshoot tech-specific problems and occasionally answer data and industry-specific questions – all via phone, e-mail, and Chat.
• Will work in both independent and group settings and be able to meet deadlines while ensuring both accurate and complete work.
• A basic understanding of the finance industry (good to have) and proficiency in computer applications and operating systems is a must.
• Expect to work rotating shifts, including Night and during weekends when necessary

About you

Basic qualifications:

• Has excellent communication skills and should be able to communicate with global clients effectively.
• Should be able to support global clients via telephone, chat, and email.
• Ability to collect, analyze, and summarize data to prepare clear reports.
• Strong MS Office (Word, Excel, PowerPoint) and Basic knowledge of SQL.

Preferred qualifications:

• Bachelors in Computer Science

Compensation & benefits:

If you join as a full-time employee, you will have access to the following:

• Health & Wellness: Health care coverage designed for the mind and body.
• S&P Global proudly supports nine People Resource Groups (PRGs) at the organization to support the acquisition, engagement, and development of diverse talent.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Training & development

At S&P Global, professionals are equipped with a comprehensive understanding of complex industry interconnections, spanning economics, shipping, automotive, commodities trading, oil and gas, financials, and sustainability. This empowers them to navigate challenges adeptly and leverage emerging opportunities. By cultivating this deep understanding, S&P Global enables professionals to make strategic decisions that foster innovation and drive success in their respective fields.

Career progression

S&P Global prioritizes continuous learning, professional growth, and impactful contributions across diverse industries. Employees benefit from robust training programs, mentorship opportunities, and a global network of experts, fostering skill enhancement and leadership development. The company's emphasis on innovation, collaboration, and performance recognition ensures that career advancement aligns with individual goals and organizational success in a dynamic global environment.

Sources

The following sources were used in researching this page:

• spglobal.com/en/explore-s-p-global/careers
• spglobal.com/en/research-insights/experts#q=&rows=20&pagenum=1
• youtube.com/watch?v=7S4gd6ubFu8