Customer Service Representative

About Wipro

Wipro Limited is a leading technology service and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. They leverage their holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready sustainable businesses.

Your role

You will be part of Wipro HR Services India Pvt Ltd and your role will be

• Customer Service through calls, Chats & emails
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
• Maintain Internal & Client level delivery quality on calls, chats & email conversations
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Identify, share and support operational improvements

Training, development & rotations

Wipro provides various opportunities for its employees to improve and grow while working for the company’s mission. Wipro provides its employees with opportunities to learn both professional and interpersonal skills for their development. Wipro is committed to offering opportunities to acquire new skills and strengthen their readiness to advance into new roles.

Benefits

Listed below are some benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Perks (Source: Ambition Box).

Work-life balance

• Work-life balance is rated at 3.4/5.0 (Source: Ambition Box).
• They have flexible work timings and this is a desk job.
• Work days are usually from Monday to Friday with flexible work timings.
• This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.

Culture & vibe

The culture at Wipro is very open and friendly. There are many opportunities for personal growth with regular training programs conducted in the company. Employees learn from their colleagues as well as from senior management. They can also get involved in different committees/groups formed by the Company to give their inputs on various topics relevant to the industry or domain where they work.

About you

The requirements for the role are as follows:

Roles & Responsibilities

• Excellent communication skills
• Should be flexible to work in rotational shifts
• Proficient in computer usage and Basic knowledge of MS Office
• Defined career roadmap which offers growth opportunities
• Performance-based incentive program
• Investment in talent development and skills enhancement
• Work-life balance with 5 day work week
• Collaborative environment with best-in-class professionals
• Focus on colleague engagement and fun@work
• Depends on Process/Client Alignment

Qualifications

• Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
• Undergraduate (Except pursuing any regular course/technical course, pursuing a course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)

Experience

• 0- 2 yrs

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.